Career Openings

All candidates must meet our minimum employment standards and Federal Contractor requirements:

Possess a High School Diploma or GED
Be free of defaulted student loans, state or federal liens
Able to pass a pre-employment background check including credit and criminal history
Meet the stated minimums for the position (could include specialized education/training, degree, certification, etc.)
Possess excellent communication skills - written, verbal, in-person or over the phone
Some positions may require Federal Background Clearance

Livermore, CA

Loan Counselor (click to apply)

Loan Counselors play a key role in retaining student loan clients for our customers. While a scripted environment, your sales skills and attention to detail and follow-through are crucial success. Our LCs initiate sales calls to existing customers, assess their financial needs, address questions as well as offer the best financial solutions, all with the goal of retaining this loan package. Loan applications are completed over the phone (in many cases) with high attention to detail as well as confidentiality.

Our current staff has backgrounds in all manner of sales and service fields: retail and automotive sales, banking or financial services, telemarketing, telesales, outbound call centers, customer service with heavy up-selling, member services and collections. Position requirements:

Consultative sales approach, with 1+ year s sales or sales-related customer service experience
Motivated by commissions and earnings potential
Excellent phone communication, listening, negotiations and sales close skills
Able to prioritize and manage daily workload, follow-up appropriately and maximize on sales window of opportunity
Enjoy working with a team in a fast paced, fun environment
Basic computer skills - we will train you!
Self motivated with a desire to succeed
Adhere to industry standards, practices, policies and regulations
Preferred: AA Degree, 2+ years experience

Lathrop, CA

Education Recovery Specialist (click to apply)

Collect on defaulted student loans and return money to Federal and State agencies. We are problem solvers by offering payment options to people who didn't think they had any options left. Your work entails skip tracing to locate the person, negotiating appropriate payment-in-full or payment plans, and the follow through to completion. Position requirements:

2+ years general work experience dealing with people. Experience in accounting, finance, or banking; debt collection, investigative skills, skip tracing, call center operations, sales; or loan servicing is especially relevant
Clear Communication: speak clearly and be persuasive over the phone, control the conversation, listen for concerns, negotiate and close the deal are key
Self-motivated: the ability to plan, stay on task, keep yourself moving forward is important
Competitive / Driven: Set goals and strive to reach them, overcome objections, persistence and follow through are very important

Federal or State Recovery Specialists (click to apply)

Consumer Tax / Commercial Tax / Treasury Specialists deal with individuals or companies who owe Federal or State government taxes, fines, fees or loans and negotiate payment in full or payoff arrangements per client specifications. You could be negotiating with attorneys, company or finance officials, small business owners or other individuals to ensure repayment. Position requirements:

2+ years general work experience dealing with people. Experience in accounting, finance, or banking, debt collection, investigative skills, skip tracing, call center operations, sales; or loan servicing is especially relevant
Professional level communication: able to speak to business people on their terms, negotiate and close the deal
Professional negotiation skills: navigate your way through a corporation or business structure, finding the right person who can write the check, and get them to do
Treasury positions require the ability to receive Federal Security Clearance

Grants Pass, OR

Education Recovery (click to apply)

Collect on defaulted student loans and return money to Federal and State agencies. We are problem solvers by offering payment options to solutions to people who didn't think they had any options left. Your work entails skip tracing to locate the person, negotiating appropriate payment-in-full or payment plans, and the follow through to completion. Position requirements:

2+ years general work experience dealing with people. Experience in accounting, finance, or banking, debt collection, investigative skills, skip tracing, call center operations, sales; or loan servicing is especially relevant
Clear Communication: speak clearly and be persuasive over the phone, control the conversation, listen for concerns, negotiate and close the deal are key
Self-motivated: the ability to plan, stay on task, keep yourself moving forward is important
Competitive / Driven: Set goals and strive to reach them, overcome objections, persistence and follow through are very important

San Angelo, TX

Consultative sales approach, with 1+ year s sales or sales-related customer service experience
Motivated by commissions and earnings potential
Excellent phone communication, listening, negotiations and sales close skills
Able to prioritize and manage daily workload, follow-up appropriately and maximize on sales window of opportunity
Enjoy working with a team in a fast paced, fun environment
Basic computer skills - we will train you!
Self motivated with a desire to succeed
Adhere to industry standards, practices, policies and regulations
Preferred: AA Degree, 2+ years experience

2+ years general work experience dealing with people. Experience in accounting, finance, or banking, debt collection, investigative skills; skip tracing, call center operations, sales; or loan servicing is especially relevant
Clear Communication: speak clearly and be persuasive over the phone, control the conversation, listen for concerns, negotiate and close the deal are key
Self-motivated: the ability to plan, stay on task, keep yourself moving forward is important
Competitive / Driven: Set goals and strive to reach them, overcome objections, persistence and follow through are very important

Medical Audit (click to apply)

Identify claims that were improperly processed, follow established policies and procedures in researching, investigating and auditing the claims information. This may include making phone contacts with employer groups, insurance agents/brokers/consultants, doctor groups, hospitals and insurance coordinators as you gather information. You will be the main liaison for accounts of all sizes, forming relationships with employers, insurers and medical providers alike. Additionally, this position is responsible for completing all necessary processes to complete and finalize inappropriately processed claims identified through the audit process. Position requirements:

3+ years work experience as an auditor or medical billing analyst: Related experience could be in business debt collection, hospital billing, Medicare/Medicaid billing, etc.
Strong medical claims experience and understanding of healthcare reimbursement preferred
Understanding of business service functions including billing, collections, insurance, and appeals
Ability to professionally work issues involving medical compliance, policies and procedures
Keyboarding and PC skills, including basic word processing
Solid negotiation and communication skills
Medical coding and terminology a plus
Education: prefer AA in business, communications or related field

Benefits

Performant Financial Corporation is a highly professional, yet fun and energetic team-oriented environment. We value commitment, diligence, experience, and self-motivation. Our compensation structure is highly competitive. Employees receive excellent benefits, including:

Medical / Dental / Vision
Paid Life Insurance
401(k) Plan
Vacation and Holiday Pay
Disability Coverage
Employee Assistance Program
Flexible Spending Accounts
Corporate Discounts

FAQs

Q: Why would I want to be a collector?
A: Bottom line: we return money to our state and federal clients. That is a benefit to us all. Our clients want to recoup money owed by people who, in general, promised to pay, but have not. Our ability to return money to various state and federal agencies ensures there are funds available for the next loan.

Q: Is collections a hard job?
A: Yes, and it just might be the hardest job you'll every love. We will train you, provide you with tools and a supportive, team environment. We want you to succeed!

Q: What makes Performant special?
A: We are industry leaders, recognized by both our peers and our clients. We have a track record of 30 years of success. We know how to collect. We are growing into related lines of business.