“Your company has rated #1 of the five collections agencies we have contracted with. . . . Our office has been working on a collection process improvement project, and your suggestions during this project have helped make it successful.”
—John J. Brady, Manager, Bureau of Tax Collections, Delaware Division of Revenue
About DCS
Overview
For nearly 30 years DCS (Diversified Collection Services, Inc.) has been a premier provider of debt recovery services on behalf of state and federal government agencies and commercial financiers. Our unique expertise is focused on recovering unpaid student loans, delinquent state taxes, and outstanding state and federal non-tax debt.
The DCS Difference
Focus. Debt recovery on behalf of government agencies and commercial lenders is all we do. Our clients are rewarded with our knowledge, efficiency, and unparalleled dedication.
People. The staff of more than 750 at DCS is second-to-none in terms of experience and diligence. Our standards of excellence, ongoing employee training programs, senior management involvement on the front lines, teamwork, and commitment to service have created a unique culture. Staff productivity is further enhanced by state-of-the-art facilities and systems in all our locations.
Technology. DCS outpaces its rivals in technology innovation—pure and simple. To ensure flexibility and thoroughness, we have built a proprietary automated system to enhance skiptracing, data access and updates, scheduling, payment posting and remittance, and reporting. Our continuing investment in software innovation and infrastructure is a cornerstone of our outstanding results.
Process. DCS combines its technology advantage with a distinctive sales-oriented approach to resolving debt issues. Our proven success is rooted in facilitating repayment through the right tools and incentives, rather than punitive approaches.
Partnership. DCS prides itself on its flexibility in working with government agencies and commercial financiers to pursue their collection goals. We do not force a pre-made strategy on our clients; our clients’ needs and strategies come first.
Management Team
Hal Leach, President
Guy McDonald, Vice President, Production
David Yim, Vice President, Sales
Said Shawwa, Vice President, Sales
Vince Ramirez, Vice President, Sales and Customer Service