About DCS
Overview
In today’s fiscal climate, government agencies and commercial organizations need maximum effectiveness in managing their assets and revenue support processes. That’s why they are turning to the industry leader, DCS. To our clients we provide partnership value added services, powered by experience and technology. DCS offers revenue optimization management which typically involves restructuring and recovery of significant volumes of high-value (large dollar value) financial assets, including large highly specialized defaulted loan portfolios and other obligations such as receivables and taxes.
For over 30 years, DCS has been a premier provider of expertise in defaulted and delinquent portfolio management. Our experience business model is built on highly regulated receivable classes such as student loans, delinquent state taxes (individual and commercial), and outstanding federal and state non-tax debt. We broadly apply this fundamentally sound platform to many industry sectors, including mortgages, securitized portfolios, and healthcare receivables.
We understand that technology-based knowledge processes generally comprise core aspects of an organization’s operations and thus tend to be “mission critical” in nature. As a result, these processes involve higher levels of complexity, analysis, intellectual intervention and skill set requirements – hence, are a more specialized and higher value-add to the client.
The DCS Difference
Focus: Working with government agencies and commercial lenders is our specialty. Our clients can depend on decades of experience that have generated strong returns. We make our experience work harder through refined analytics to maximize recovery and help our clients achieve short and long term objectives. All of our capabilities have been developed to provide best-in-class services on a platform structured for highest levels of security, PII protection, extensive regulatory scrutiny and intricate processing.
People: The staff of over 800 at DCS is second-to-none in experience and diligence. Our standards of excellence, ongoing employee training programs, senior management involvement on the front lines, teamwork and commitment to client’s success have created a unique culture. We attract and develop the best talent within our communities and align reward systems on excellent service and performance. It is our objective to best represent client’s brand in our partnerships.
Technology: Performant-DCS has developed a proprietary technology and analytics platform, along with a wide array of critical core competencies, related to providing deep structured and unstructured data analytics to efficiently automate, track and manage complex workflows for large organizations. We target industries involving extensive regulatory scrutiny and intricate processes where our sophisticated technology platform and core competencies provide strong competitive advantage. Our continuing investment in software innovation and infrastructure is a cornerstone of our process which delivers consistently high returns to clients.
Process: We combine our technology advantage with a distinctive client-centric approach to our services. Our proven success is rooted in working with clients to create a unique approach to portfolio management throughout the process—from analytics, financial restructuring, correspondence management, regulating compliance, payment processing, data usage and storage, to managing other vendors on the contracts.
Partnership: Our vision is to provide solutions that surpass client expectations and deliver exceptional value. We approach each client as the “axis of our world” because our client’s success is our first and most important priority. To that end, we customize our services and processes to ensure that each client’s needs and strategies are at the core of our partnership.