Services
DCS provides full portfolio services featuring the Master Servicing/Agreement (“MSA”), Performant Recovery Optimization System (“PHS” a technology platform hosted service), MSA-Technology Hybrid, Call Center/Contact Management, and Recovery Services.
Master Servicing/Agreement (MSA): MSA is a turnkey portfolio and vendor management solution that is tailored for each client’s portfolio objectives. The MSA services leverage our advanced technology to structure highly efficient workflow processes for large and complex contracts involving consortiums of service providers. Clients experience focused project execution with maximum precision and optimal results.
Performant Recovery Optimization System (PHS): Clients who manage their own portfolios can significantly enhance their strategies and organizational productivity to drive higher success. Client organizations will benefit from immediate improvement in efficiency, revenue optimization and increased flexibility with expenses. The system provides undisputable improvement in productivity, automated activity and data capture, a secure and paperless environment and enhanced safeguards to security and PII protection. It is simple to use and structured to define the client’s workflow for maximum efficacy.
MSA-Technology Hybrid: Combines two best-in-class solutions for those clients who want to maximize efficiency of their internal staff and achieve optimal utility from external resources. Implementation timeline is very quick and cost effective. Clients have immediate access to a highly effective turnkey portfolio and vendor management solution, and can immediately leverage our advanced technology to increase internal productivity. Under this structure benefits also include a reliable go-to partner for business continuity in case the client operations are jeopardized for any extended period of time.
Call Center / Contact Management: Integrated voice, image, and data capabilities for maximum productivity with the assurance of being on the highly secure DCS system which enables:
- Superior account / contact management
- State-of-the-art online skip tracing
- Sequenced letter and telephone campaigns
- Payment or other types of negotiation, billing, and processing management
- Detailed reporting
- Automated detailed activity updating for each contact
Recovery Services: [With more than 700 recovery specialists and numerous pre-qualified subcontractors, Performant has the capacity to handle a very large volume of accounts] DCS recovers defaulted or delinquent financial assets for state and federal government agencies with portfolios that range from a few hundred to 250 million accounts, totaling $4.6 million to $50 billion per client. DCS is a leading performer on all of our competitive contracts in both government and private sectors including: mortgage, student loans, tax and non-tax government receivables, individual and commercial recovery contracts.